Primary Objectives: The Installation Technician will perform residential and/or multi-dwelling unit cable television, high speed data and/or telephony installations from the tap to the customer premise equipment. Responsible for installing cable television, high speed data and/or telephony installation in a safe, courteous and efficient manner to exact client specifications.

Essential Duties and Responsibilities:

• Completes assigned residential and/or multi-dwelling unit cable television and/or high speed data installations, reconnections, disconnects, changes of services and downgrades to exact client specifications.
• Performs software installation on personal computers. Installs modem converters and related hardware.
• Installs drops, grounds, outlets, converters, telephony services and other cable devices.
• Checks customer television reception and properly tunes television set on cable installations. Checks computer functions and Internet connections on HSD installations. Checks telephony connections on telephone installations.
• Thoroughly and effectively explains use of all services and equipment to customers. Has ability to solve technical problems with customers through effective verbal communications.
• Follows installation specifications and procedures as outlined by the cable company and supervisor.
• Follows established and proven safety practices at all times.   Recognizes, practices and enforces safety rules and procedures when performing technical tasks. Reports accidents, injuries, unsafe acts or conditions in a timely manner.
• Properly maintains company vehicle, tools and equipment.
• Handles monetary transactions with customers accurately and submits monies and paperwork in a according to established procedure.
• Reviews, completes and obtains signatures on all customer work order and ensures all paperwork is properly and accurately completed. Submits, accurate, legible and timely documentation.
• Reports all customer field complaints and/or damage claims to supervisor immediately.
• Presents a positive, professional image to the customers and client cable companies in all interactions.
• Provides technical knowledge, expertise, and training to other installers as required.

• Daily or overnight travel may be routinely required as cable contracts shift and resources require adjustments between regional markets.

  May handle organization of assigned special projects.

  Performs other related duties as required and assigned.

            Required Knowledge, Skills and Abilities

• Must be able to lift, carry and climb eighty pound 28’ foot extension ladders, which are rated at a capacity of 300 lbs.

• Must be able to work year round outdoors in all types of weather conditions.

• Must be able to routinely stoop, kneel, crouch, bend or crawl and work in attics, basements and crawl spaces on a regular basis.

• Must have a valid driver’s license and maintain a good driving record.

• Must be able to work routine overtime.

• Strong customer service and interpersonal skills with the ability to interact and communicate effectively with all levels of management, technical personnel, service/dispatch personnel, other contractors, and the general public.

• Good oral and written communication skills. Must be able to read, write and communicate in English.

• Strong work team orientation; with the ability to work with others to accomplish tasks; can be an individual contributor and part of a team effort.

   

Education and Work Experience

• A High School Diploma or GED preferred. Basic electronics or cable television coursework is helpful.
• Wiring or building trades experience preferred.
• Experience using hand and power tools.
• Basic understanding of televisions, VCR’s, computers and related equipment is helpful. A+ certification strongly desired for HSD installations.